Policies

Prices:
Oxford Aero Computing tries to offer competitive prices. Prices change with time, especially for equipment manufactured overseas because of currency exchange rates. Your price is fixed when you place your order. However, if you place an order and the price drops within a week after the time your order ships, you may notify us and we will issue a credit for the difference.

Order Fulfillment:
Orders will be processed as they arrive during office hours (above), or as soon as possible thereafter.

Delivery:
Items that are in stock will be shipped the same day if they are processed by 4:00 pm. Most items that are not in stock can be drop shipped directly from the manufacturer at no additional cost; however, shipment is by the most economical means and the time will usually be one week. Some items are special built upon receipt of the order; in these cases, delivery may take weeks. You will be given a delivery estimate when you place your order.

Credit Card Payments:
Credit card funds are captured at the time the order is placed. In many cases, there will be a delay, waiting for the manufacturer. In some cases, the delay could be several weeks or even months. If you cancel the order before shipment, then you will be refunded the amount of the order, less the credit card transaction fee (around 2.3%). If, for some reason, Oxford Aero Computing cannot deliver the order, you will receive a full refund. If you prefer, payment by other means can be arranged by contacting Oxford Aero Computing directly.

Payment by Check:
For orders paid by check, shipment will be delayed until the check clears. A cashier's check may be used to avoid this delay.

Online Orders:
An automatic email message will confirm your order and provide a reference number. You must provide an email address for this purpose. You will miss the confirmation if the address is not correct. When we receive notice of your order, we will send another message acknowledging the order and estimating delivery time.

Email Orders:
Email orders are processed when they are received. All email orders are paid by credit card. Do not put your credit card data in the email message. Rather, let us call you by phone to take that critical information. After taking your credit card data, your credit card charge (above) will be posted manually and a confirming email message with delivery estimate will be send by reply email.

Phone Orders:
Phone orders may be placed by calling 662-234-0492, and are processed when they are received. All phone orders are paid by credit card. An email confirmation will be provided if you wish.

Mail-in Orders:
Mail-in orders are processed when they are received. They may be paid by credit card or check. Your credit card transaction will be posted and a delivery estimate will be returned sent. Delivery will occur only after the check has cleared.

Shipping:
We normally ship by the most economical means using USPS, UPS or FedEx. International orders are shipped by USPS Global Express Mail service which delivers in 3-5 days. Shipping costs are shown on the on the check-out page before the order is confirmed.

Damaged Shipments:
Shipments are insured. You are responsible to collect from the carrier in case of damage. Upon receiving your shipment, check all items carefully. If damage is found, retain the original carton(s) and packing materials and:

Call the shipper within 3 days.   Follow the instructions they give you. After you report to the shipper, call Oxford Aero Computing (662-234-0492), let us know about the damage and give us the claim number. We will help as much as possible.

If you follow these procedures, the carrier is likely to honor your claim for damages.

Occasionally, the insurance may not be for the full amount of the purchase. In those cases, Oxford Aero Computing will augment the shipper's insurance to the full amount of the purchase.

Warranties:
All items are covered by the manufacturers' warranties. Oxford Aero Computing will assist you in receiving warranty service.

Refunds:
If you are not happy with your purchase, you may return it within one week of delivery and receive a full refund (less credit card service fee and shipping). To exercise this privilege, contact Oxford Aero Computing within one week of receiving shipment. Your refund will be issued after return of the undamaged items. You should insure the shipment for the full purchase amount. If there is shipping damage, then your refund will reduced by the uninsured amount of the damage.